Next Time, Ask Them How Their Policy Works (& Watch Them Become More Malleable)

Have you ever tried to get to bottom of why someone believes “A” over “B” and it just turns into a big mess? They get emotionally charged, and won’t listen to a lick of criticism from you. Their eyes gloss over, their head shakes back and forth, and they get really expressive. Conversation, over. Now […]

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